Return Policy: If you have a return, please email or phone us prior to sending it back and we will issue a return receipt. Items must be returned in NEW & UNUSED CONDITION. DAMAGE DUE TO SHIPPING, OR MANUFACTURING DEFECTS, MUST BE REPORTED WITHIN FIVE BUSINESS DAYS OF RECEIVING THE PRODUCT TO QUALIFY FOR REPLACEMENT OR A REFUND. Refunds for items returned within ten Business days from when the item was received, the refund will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. If you have an exchange, additional shipping or handling charges may be incurred. Returns, errors in purchasing and refused shipments are subject to an additional 20% restocking fee depending on the size and value of the product. Please email or phone us if you have any questions regarding our return policy. All EnerPlex items come with a one-year guarantee.
Shipping & Delivery: At this time, Solar Survival Solution sends merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. For Domestic orders, please allow a full 7-10 business days for items to arrive. Additionally, Solar Survival Solution ships merchandise to Canada and Mexico, and all other international locations. Customer must please allow appropriate amount of time 2-3 weeks for items to arrive to international addresses. Additional shipping charges may occur.
International: Customs and import duties may be applied to orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and are different from country to country. Contact your local customs office for details because shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products.